Recent Articles
Mails not received
Some users may not receive emails sent via Affluences (through our provider, Mailjet). Below is a list of checks to perform to identify and resolve the issue. User-side checks Verify the email address provided From the Affluences portal, ensure that ...
Administrator change
When the primary administrator of the Affluences solution changes, it is essential to organize the transition to ensure continuous access to the portal with the appropriate permissions and to maintain operational follow-up. Steps to follow: Inform ...
Unable to access a module or the Affluences portal.
If you are experiencing difficulties accessing the Affluences portal, please check the following before contacting support: Try another browser (Chrome, Firefox) without any extensions enabled → This helps identify issues related to browser ...
Setting up & using the "User presence validation" feature
The presence validation system will enable you to have better control over the actual presence of users at their reservation, and to optimize resource reservation in the event of a user's absence (i.e. non-validation of presence). In fact, if the ...
Promotion and management of events with the reservation system
This article is an advanced guide to setting up your booking system and promoting your events! Event creation and setup To create an event on the portal, simply go to the tab Reservations > Resources and create a new resource. Don't forget to uncheck ...