Most frequently asked questions
Mails not received
Some users may not receive emails sent via Affluences (through our provider, Mailjet). Below is a list of checks to perform to identify and resolve the issue. User-side checks Verify the email address provided From the Affluences portal, ensure that ...
Unable to access a module or the Affluences portal.
If you are experiencing difficulties accessing the Affluences portal, please check the following before contacting support: Try another browser (Chrome, Firefox) without any extensions enabled → This helps identify issues related to browser ...
How to change the timetables of my institution
In order to change the timetables of your institution, click on Administration > Change timetables. You will be able to set the standard and exceptional opening hours. The Edit button at the top of each section allows you to quickly edit the ...