Most frequently asked questions
Mails not received
Issue: a user does not receive Affluences emails Note Some users may not receive emails sent via Affluences (booking confirmations, reminders, notifications, etc.). These emails are sent through our email service provider Mailjet, using standard ...
Unable to access a module or the Affluences portal.
If you are experiencing difficulties accessing the Affluences portal, please check the following before contacting support: Try another browser (Chrome, Firefox) without any extensions enabled → This helps identify issues related to browser ...
How to change the timetables of my institution
In order to change the timetables of your institution, click on Administration > Change timetables. You will be able to set the standard and exceptional opening hours. The Edit button at the top of each section allows you to quickly edit the ...